Problem Statement - Develop customer relationship management system
Challenge description with context - The company wants to develop customer relationship management system which includes following points. 1) Product registration, 2) Product complain, 3) Service centre management, 4) Claim settlement
Problem – Because of using this system after sales service mechanism become online and customer does not require to contact company after purchase.
Users – Small scale industries where low man power is available
Expected Outcomes - Customer relationship management system becomes online. Reduce human involvement in CRM
Probable Discipline – Computer Science and Information Technology