3 Skills Needed(Click here to Know more about your Job Readiness Score)
Passion for fitness and healthy living People management skills Confidence Good Communication skills (Proficiency in English) Ability to motivate and lead people Punctuality Empathy Customer centrism High energy Positive attitude Eagerness to learn Ability to resolve conflict What you must do: Managing Centre experience and incremental enhancements. Timely Opening and Closing of the centers. Ensure inventory of essentials, supplies and equipment's, responsible for both. stocking and re-ordering (first-aid, stationary, water, towels etc.) Ensuring optimal working of Centre fixtures and fittings. Ensuring availability of lockers and storage. Ensuring availability of weights and fitness accessories. Ensuring maintenance for reusing the fitness gear and equipment. Managing classes and workouts: Ensure trainer rostering and availability. Ensuring punctuality of trainers and classes. Ensuring WODs visibility for all Workouts. Ensure that all members mark their attendance. Handle latecomers as per SOP (depending on whether warm up has been completed or otherwise) Handle issues with respect to attendance, equipment and space availability. Customer interactions and troubleshooting: Interact with walk-ins and prospective clients. Take feedback from members and partners about classes and document the same. Handle issues that may lead to consumer experience during or pre/post class. Centre facility audits and inputs: Ensure that we do daily audits of the centre and facility including all supplies and essentials. Share reports with the central team as per SOP for restocking and maintenance. Drive customer engagement and renewals: Develop a personal connect with the members (as per the culture document for cult) and ensure they are engaged. Drive renewals through interactions over call/in-person.